Model: Operations & Quality

Run the machine. Variance reduction, flow, constraints and continuous improvement. (Deming’s 14, Bottlenecks/TOC, Kanban, COPE, PARA, Churn drivers).

  • Bottlenecks

    Bottlenecks

    Flow moves at the pace of its constraint—improve the bottleneck to…

  • Churn

    Churn

    The rate customers leave.

  • Anti-Fragility

    Anti-Fragility

    Design systems that gain from volatility and shocks, not just survive…

  • Break-Even Graph

    Break-Even Graph

    Visualises the volume at which revenue equals total cost; clarifies pricing,…

  • COPE Framework

    COPE Framework

    Create once, publish everywhere by structuring content and separating it from…

  • Deming’s 14 points

    Deming’s 14 points

    A management system for building quality into work by reducing variation,…